Opticent Private Limited

Company Type:

Channel Partners

Country: India

City: Bengaluru

Overview:

23 years of experience in Genesys contact centre system i.e. 19 years in Pure Connect and 7 years in Genesys Cloud.



Highly experienced engineers average of 10 years Genesys product experience.



Experience in implementing and support Multi Site /Continental/Multilingual Contact centers and Enterprises.



Dedicated development team for budgetary customized solution and application to analyse and recommend custom solution of Genesys Cloud.



Proven contract SLA records of 99.98 system uptime maintenance for a Mission Critical Service Center.



24/7 support, follow the SUN support for customers globally.



Cost effective onshore and offshore service/support model for customers.



Experienced and Certified Genesys Cloud Consultants.



Experienced dealing in both (corporate and Gov sector) in Banking, Insurance and aviation sectors for large to small call center/BPO’s.



The extensive experience on both the PureConnect and Genesys Cloud platforms makes Opticent unique capability to validate the migration is done right and capabilities are available in the new platform.



Our expertise in delivering project under budget, improving customer experience, and all type of professional services to customized and deliver customer-oriented solutions.



Experienced Telco Gateways, SBC and Routers.



Remote Infrastructure Management experience.



Customer web and software application development experience







We are customer-centric enterprises has earned reputation as one of the top service providers in India Genesys partner ecosystem.

Products/Vendors

Find similar companies in Bengaluru:

Products in city: Bengaluru

Industries:

CommunicationsEnterpriseAutomotiveHealthcareTelecommunications
E-CommerceNetwork/HostingBankingHospitality
EducationSoftwareFinancial Services and InsuranceProfessional Services

Market Specialization:

Small & mid-sized businesses (B2B)
Enterprise (B2B)

Partner Program available for:

ResellerSystem Integrator
Value Added Reseller (VAR)Managed Service Provider
API Program (Developers)

Contact Details:

#03F04 , Tower F, 3rd Floor,Century Central, Konanakunte Cross, Kanankapura Road, Bangalore 560062

+ 91 - 09741777969

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